Effective Date: July 17, 2026
Last Updated: July 17, 2026
Snappy Garage Doors (“Snappy Garage Doors,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:
- Visit or interact with our website;
- Request a quote or submit a contact form;
- Call, text, email, or otherwise communicate with us;
- Request, purchase, or receive garage door installation, maintenance, repair, replacement, or emergency services;
- Interact with our social media pages or online advertisements; or
- Otherwise engage with our business.
This Privacy Policy applies to our website and related communications and services. It does not apply to third-party websites or services that maintain their own privacy policies.
1. Personal Information We Collect
The information we collect depends on how you interact with us.
Information You Provide Directly
We may collect information you provide when requesting a quote, contacting us, scheduling service, communicating with our team, or receiving services, including:
- Your name;
- Email address;
- Telephone number;
- Preferred contact method;
- Home, business, service, billing, or mailing address;
- The garage door service or product you are interested in;
- Information included in your message or service request;
- Appointment dates and scheduling preferences;
- Details about your garage door, opener, property, repair needs, or requested installation;
- Quotes, invoices, warranties, service records, and transaction information;
- Payment information provided when paying for our services;
- Communications you send to us by phone, text message, email, website form, social media, or other means;
- Reviews, testimonials, photographs, or other content you choose to submit; and
- Marketing and communication preferences, including any consent to receive text messages or promotional communications.
Please do not submit Social Security numbers, financial account credentials, medical information, or other highly sensitive information through our general website forms.
Information Collected Automatically
When you visit our website, we and our website, analytics, and advertising providers may automatically collect information such as:
- Internet Protocol address;
- Browser type and version;
- Device type, model, and operating system;
- Internet service provider;
- Approximate location derived from your IP address;
- Date and time of access;
- Pages viewed and links clicked;
- Referring and exit pages;
- Interactions with forms, buttons, advertisements, videos, or other website features;
- Cookie, pixel, advertising, or similar identifiers; and
- Information about how you use and navigate the website.
Information from Other Sources
We may receive information from:
- Website hosting and form-processing providers;
- Advertising and analytics companies;
- Social media platforms;
- Payment processors;
- Telephone, text-messaging, and communications providers;
- Referral partners;
- Publicly available sources; and
- Other parties assisting us in operating or promoting our business.
If you interact with us through a social media platform, we may receive information that you have made available under your account and privacy settings, such as your profile name, profile information, comments, messages, or other interactions.
2. How We Use Personal Information
We may use personal information to:
- Respond to questions and quote requests;
- Contact you using your selected or provided contact method;
- Schedule and confirm service appointments;
- Provide garage door installation, repair, maintenance, inspection, replacement, emergency, and related services;
- Prepare estimates, invoices, warranties, and service records;
- Process payments and manage transactions;
- Communicate about appointments, technician arrival times, service updates, warranties, and customer support matters;
- Maintain and improve our website, services, and customer experience;
- Understand website traffic and customer interests;
- Personalize website content and advertising;
- Send offers, coupons, promotions, or other marketing communications where permitted by law;
- Request or display reviews and testimonials, with appropriate permission;
- Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity;
- Enforce our agreements and policies;
- Comply with legal, regulatory, tax, accounting, insurance, and recordkeeping obligations;
- Establish, exercise, or defend legal claims; and
- Complete a merger, financing, sale, reorganization, or other business transaction.
We may combine information collected through the website with information received through telephone calls, text messages, emails, service appointments, social media, advertising providers, and other sources.
3. Cookies and Similar Technologies
Our website and our service providers may use cookies, tracking pixels, tags, scripts, local storage, and similar technologies.
These technologies may be used for the following purposes:
Essential Technologies
These technologies support website security, navigation, form submission, consent preferences, and other functions necessary for the website to operate.
Analytics Technologies
These technologies help us understand how visitors use the website, including which pages are visited, how visitors reach the website, and how the website performs.
Functional Technologies
These technologies remember choices or preferences and help provide enhanced website features.
Social Media Technologies
Social media features or links may allow a social media platform to receive information about your visit or interaction.
Advertising Technologies
Advertising providers may collect or receive information about your browser, device, website activity, approximate location, and interactions with advertisements. This information may be used to measure advertising performance, create audiences, personalize advertisements, or display advertising on other websites and services.
Providers used in connection with the website may include Hibu, Google, Microsoft/Bing, Meta/Facebook, and iPromote. These companies process information under their own privacy policies and may use cookies or similar technologies for analytics and interest-based advertising.
You can control many cookies through your browser settings. Where a consent-management tool is available on our website, you may also use it to adjust your cookie preferences. Disabling cookies may affect some website features.
To request that we not share your personal information with analytics or advertising providers for targeted advertising, please call us at (256) 209-0995 or email josh@snappydoors.com.
4. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients.
Website and Technology Providers
We may disclose information to companies that host, maintain, secure, analyze, or support our website. Our website is provided through Hibu. Website form submissions and messages may be processed, scanned, transmitted, or stored by Hibu and other technology providers as necessary to operate the website and protect against misuse.
Service Providers
We may disclose information to vendors that help us provide services or operate our business, including:
- Website hosting and form-processing providers;
- Scheduling and customer-management providers;
- Email, telephone, and text-messaging providers;
- Payment processors and financial institutions;
- Analytics and advertising providers;
- IT and cybersecurity providers;
- Accountants, insurers, attorneys, and professional advisers; and
- Contractors and other operational service providers.
These providers may use information only as permitted by their contracts and applicable law.
Technicians and Business Partners
We may disclose information needed to schedule, coordinate, and perform requested services to our employees, technicians, contractors, suppliers, manufacturers, warranty providers, or other parties involved in completing the work.
Analytics and Advertising Providers
We may disclose online identifiers, contact information in a hashed or otherwise protected form, device information, and website activity to advertising or analytics providers such as Google, Microsoft/Bing, Meta, and iPromote.
These disclosures may be used to:
- Measure website and advertising performance;
- Understand customer interests;
- Create advertising audiences;
- Identify potential customers;
- Deliver or personalize advertisements; and
- Improve our marketing activities.
Under some state privacy laws, these activities may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising,” even when no money is exchanged for the information.
Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with a law, regulation, court order, subpoena, or legal process;
- Respond to lawful government or law-enforcement requests;
- Detect, investigate, or prevent fraud or unlawful activity;
- Protect the rights, property, safety, or security of our customers, employees, business, service providers, or others;
- Enforce our contracts, policies, or legal rights; or
- Establish, exercise, or defend legal claims.
Business Transactions
Information may be disclosed or transferred as part of a merger, acquisition, financing, sale of assets, bankruptcy, reorganization, or similar business transaction.
With Your Direction or Consent
We may disclose information for other purposes when you direct us to do so or provide consent.
5. Sale and Sharing of Personal Information
We do not sell personal information to third parties in exchange for money.
As explained above, we may disclose online identifiers, website activity, device information, and hashed contact information to analytics and advertising providers. Certain state laws may define these advertising disclosures as a “sale” or “sharing” of personal information.
Where applicable, you may request to opt out of the sale or sharing of your personal information or its use for targeted advertising by:
- Calling us at (256) 209-0995;
- Emailing josh@snappydoors.com;
- Adjusting any cookie consent preferences available on our website; or
- Changing your browser or device privacy settings.
When contacting us, please state that you are making a “Do Not Share My Information” request and provide enough information for us to identify and process your request.
We do not knowingly sell or share the personal information of consumers under 16 years old for targeted advertising.
6. Telephone Calls and Text Messages
When you provide a telephone number, select telephone as your preferred contact method, call or text us, or otherwise consent to communications, we may use your number to:
- Respond to your inquiry;
- Provide a requested quote;
- Schedule or confirm an appointment;
- Provide technician or service updates;
- Discuss requested services;
- Respond to customer-support matters; and
- Send promotional messages when you have provided any consent required by law.
Consent to receive promotional text messages is not a condition of purchasing services. Message frequency may vary. Message and data rates may apply.
You may opt out of promotional text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information below.
Carriers are not responsible for delayed or undelivered messages.
We may use service providers to deliver text messages. Mobile opt-in information and consent will not be sold or disclosed to unaffiliated third parties for their own marketing purposes. We may disclose such information to communications providers and other vendors that help us deliver messages or comply with applicable law.
A request to stop text messages will not prevent us from contacting you by another permitted method or from sending non-marketing messages that are necessary to complete or service a transaction, where allowed by law.
7. Payment Information
Our website does not necessarily process payments directly. When you pay for services, payment information may be collected by us or by a payment processor or financial institution.
Payment providers may process card numbers, security codes, expiration dates, billing information, and related transaction information under their own privacy and security practices. We generally do not retain complete payment-card numbers when payment processing is handled by a third-party provider.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to:
- Respond to inquiries;
- Provide and document services;
- Maintain customer, warranty, and repair records;
- Complete transactions;
- Meet tax, accounting, insurance, and legal requirements;
- Resolve disputes;
- Enforce agreements; and
- Protect against fraud or security incidents.
Retention periods vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements. We may retain deidentified or aggregated information for a longer period where permitted by law.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, storage system, telephone call, or text message can be guaranteed to be completely secure. You should use care when sending personal information electronically and should not send highly sensitive information through general website forms, email, or text message.
10. Your Privacy Choices
Depending on your location and subject to applicable exceptions, you may have the right to:
- Confirm whether we process your personal information;
- Request access to personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of personal information;
- Obtain a portable copy of certain information;
- Opt out of the sale or sharing of personal information;
- Opt out of targeted advertising;
- Opt out of certain automated profiling;
- Withdraw consent where processing is based on consent;
- Appeal a decision regarding a privacy request; and
- Receive equal service and pricing without unlawful discrimination for exercising a privacy right.
You may also:
- Unsubscribe from marketing emails using the unsubscribe link in the message;
- Reply STOP to opt out of promotional text messages;
- Adjust your browser or device cookie settings;
- Use any consent-management options available on the website; or
- Call (256) 209-0995 or email josh@snappydoors.com to request that your information not be shared for targeted advertising.
When submitting a privacy request, please describe your request and provide sufficient information for us to identify the records involved.
We may need to verify your identity before completing a request. Verification may require matching information you provide with information already maintained by us. We will use verification information only to process and document the request.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authorization and may ask you to verify your identity directly.
Some information may be exempt from a request, including information we must retain to complete a transaction, provide requested services, protect legal rights, prevent fraud, comply with law, or maintain required business records.
11. Appeals
If we deny a privacy request and applicable law gives you a right to appeal, you may submit an appeal using the contact information below. Please state that you are submitting a privacy appeal and explain why you believe the decision should be reconsidered.
12. Do Not Track and Privacy Signals
Some browsers provide a “Do Not Track” setting. Because there is not a universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.
Where applicable law requires recognition of a supported browser-based opt-out preference signal, we will process the signal as required by law.
You may also request that we not share your personal information for targeted advertising by calling (256) 209-0995 or emailing josh@snappydoors.com.
13. Children’s Privacy
Our website and services are intended for adults seeking residential or commercial garage door services. They are not directed to children under 13 years old, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete the information.
14. Third-Party Websites and Services
Our website may contain links to Facebook, manufacturers, payment providers, advertising services, videos, or other third-party websites and services.
We do not control the privacy, security, or data practices of third parties. This Privacy Policy does not apply to information collected directly by those parties. You should review the privacy policy of each third-party website or service you use.
15. United States Audience
Our website and services are directed primarily to customers in Huntsville, Owens Cross Roads, Northern Alabama, and surrounding areas in the United States.
If you access the website from another country, your information may be processed and stored in the United States, where privacy laws may differ from those in your country.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website technologies, business practices, or legal obligations.
When we make changes, we will update the “Last Updated” date at the top of the policy. Material changes may also be communicated through the website or by another appropriate method.
Your continued use of the website or services after an updated policy becomes effective is subject to the updated policy, to the extent permitted by law.
17. Contact Us
Questions, privacy requests, opt-out requests, or complaints regarding this Privacy Policy may be submitted to:
Snappy Garage Doors
Owens Cross Roads, Alabama
Email: jim@snappydoors.com
Phone: (256) 209-0995
Please include “Privacy Request” in the subject line of an email or written request so that we can identify and process it appropriately.